6/14/2023 0 Comments Onsip amin![]() ![]() To make a video call, both the caller and the callee need to be using video-capable phones or softphones. You can also click on the phone icon button to start a call with the contact, or the video camera button to start a video call with that contact. Selecting a contact's name on the Contacts list will pull up a screen that has more information on that contact, including his/her name, phone number(s), SIP address, availability status, and internal extension. Select the 'Create' button to add your custom contact to your list. New text fields will appear where you just type in their name and the 11-digit phone number or SIP address in the corresponding fields. Click on the "+ Custom Contact" name at the top of the gray popup box. These are contacts outside of your organization. You have the option to add 'Custom Contacts' as well. Only contacts who have the name that you type in will appear in the Organization list then, you just click on their name to add them into your Contacts list. If you know the name of the person you wish to add, simply type in their name in the Search field at the top of the popup box. Once in your list, you'll see "Added" underneath the Contact's name. People are added to your Contacts list in alphabetical order by the first name. When you find the person(s) that you wish to add to your Contacts list, simply click on their name to add them to your list. Hover your mouse cursor over this list to scroll up and down it. To add contacts to your Contacts list, click on the ' Add’ button next to ‘Contacts.’ A list of your Organization's contacts will appear in a transparent gray popup box. If you are set to 'Away', you will not receive calls on any device, incoming calls will be sent directly to your failover, and you will not appear publicly in any sayso topics. Important: This is a global setting and affects all devices you are logged into/registered to. If you are on a call, you will be shown as 'Busy' (red), regardless of whether you are set as 'Available' or 'Away'. Your availability status is visible to your coworkers in the 'Contacts' sidebar, as well as publicly on your Team/Personal page. Users can set their status to 'Away' by clicking on their profile picture, then clicking on the radio button next to ‘Away.’ The circle above the user's avatar will change to orange. Upon login for the first time, a user’s presence state is 'Available' by default, indicated by the green circle over the user's profile picture in the top right corner. You can select the updated E-911 location once it's been added to your OnSIP account. If you are working from a location that is not listed, please contact your account admin to add your location to the list. ![]() If there are multiple locations, pick the one that is specific to you. Once you 'Accept', the next screen wants you to set your E-911 Location. If you don’t see Google or Slack buttons and don’t remember or have a password, click “forgot password” to set one.Īfter you have successfully logged into the OnSIP app for the first time, you will be greeted by an Acknowledgement screen for E911. OnSIP has no input into the exchange until the match occurs. The Google and Slack sign-in uses the email address in the OnSIP user, then goes to either Google or Slack and looks for that address to authenticate against they have to match to work. If you don’t remember your SIP address or password, click on the “forgot SIP address?” link or the “forgot password?” link and follow the instructions to retrieve your SIP address or reset your password. You can also log into the OnSIP app using your Google or Slack sign-in. OnSIP users can log into the app with their SIP addresses and passwords. You will need to allow your browser to access your microphone and speakers for audio and video. If you are using the web app, we recommend using Google Chrome for optimal call quality. For detailed instructions on how to download and install the desktop application, please visit these articles: The OnSIP app is available in Chrome, Firefox, or Opera browsers at (enabled by WebRTC technology), or as a desktop application for Mac, Windows, and Linux computers. The OnSIP app is free to use for all OnSIP customers. The app is also a great collaboration tool for your team, offering real-time contact availability, instant messaging, video conferencing, voicemail management, call history, and more. With just your laptop, you can make instant HD voice and video calls to your coworkers and other contacts. The OnSIP app is an on-the-go business phone and complete desk phone replacement. ![]()
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